SERVICE & PRODUCTS
TIKTOATHENS e-shop is liable for the quality, completeness, and validity of the information posted on its shop.tiktoathens.com website both in terms of the accuracy of the information posted and of the online services our e-shop provides. It also holds the right to reservations regarding the appearance of random technical or typographical errors which cannot be foreseen or may ensue involuntarily during interruption of the website’s operation due to reasons beyond our control.
Our e-shop also holds the right to reservations as to the delivery times of the merchandise shipped when those are subject to reasons beyond its control. TIKTOATHENS e-shop can issue no guarantees as to the availability of its products. However, it does guarantee to notify end consumers promptly as to the non-availability of said products. The online store TIKTOATHENS e-shop posts its contents (e.g., information, descriptions, photographs, displays, etc), products, and services available on the website “as is”.
The TIKTOATHENS e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions. To this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to your personal details and transactions are secure and confidential.
Pay via Alpha Bank: In order to facilitate your purchases and serve better those who wish to make purchases through TIKTOATHENS e-shop, we offer you payments through Alpha Bank, the faster & safest way for your transactions.
PayPal: Alternatively, you can use PayPal to pay with your credit/debit card.
SHIPPING COSTS & FREE SHIPPING MINIMUMS PER COUNTRY
For purchases up to € 100, € 4 for shipping will be charged.
For purchases of € 100 and above free shipment.
|A (USA)||€30||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|B (Australia – Asia – China)||€38||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|C (Middle East)||€38||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|D (Latin America)||€40||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|E (Africa – Other Countries)||€40||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|F (Europe – EU)||€15||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|G (European Countries outside the EU)||€15||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|H (Balkans)||€15||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|FCY (Cyprus)||€15||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
|M (New Europe)||€15||STANDARD EXPRESS SERVICE||2-3 WORKING DAYS|
If for any reason, you are not satisfied with a purchase, the item(s) can be returned for a product exchange, or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with all security tags attached and the original packaging.
- Email [email protected] within 7 working days from receiving your order. You will then receive an email confirming your return request and information about your compensation options.
- Once we receive and accept your returned package, we will contact you confirming receipt of your return.
- Items can be exchanged for a different size or an alternative style.
- Please note that if you need to return your item more than once, you will be asked to cover the shipping costs.
- For destinations outside the EU any applicable customs duties and sales taxes are non-refundable through TIKTO. You should try to contact your local customs bureau directly and by providing them all the return documents you should be able to recover these amounts. TIKTO is not responsible in case the return is stopped at customs and the return liable for duties. TIKTOS’ responsibility begins when the package arrives at our warehouse.
- Returns within Greece: Returns are free of charge, using our GENIKI TAXYDROMIKI courier account. Please call GENIKI TAXYDROMIKI to arrange a pick-up and request to charge the recipient: TIKTO, Leoforos Pentelis 77-79, 15233 Chalandri, 210 8000658
- Returns within EU: Returns are free of charge. Please call TNT courier and arrange a pick up, using the airway bill number provided, after contacting us at [email protected] regarding your return.
- Returns for rest of the countries: Return costs are upon the customer. We kindly ask you to send your item back to the following address: TIKTO ATHENS, 77-79 Pentelis Avenue, ERMEION MALL 2nd Floor, 15233 Chalandri, Greece, T. +30 210 8000658 using your own shipment service.
We may refund you the products after they are sent back to us (at your own expenses) within 15 days. After we receive the goods and check their conditions, we will refund you via Alpha Bank. Please consult Returns Restrictions paragraph.
Items must be returned within 15 days as of the date of purchase. Before returning any item(s) to us, you must first receive approval from our Customer Service Department. To do so please contact our Customer Service Department to [email protected]
Items that have been washed or worn cannot be returned or exchanged. All returned items undergo inspection. Any item(s) found ineligible is/are returned to you. So that you may avoid any unnecessary inconvenience, we recommend that you thoroughly inspect the items you have purchased as soon as you receive them, checking the condition the purchased items are in, for signs of damage to the packaging and for any visible indications of potential problems (e.g., wrong item, etc).